Free Returns On all Orders

We offer Free Returns on all our orders within the UK of any order value. Simply add your items to the shopping basket and check out, and if you do not like what's delivered to you, or your costume jewellery or bridal jewellery doesn't match your stunning outfit, send it back to us for free, no strings attached.

Orders are usually received within 2-3 working days through our next day courier service which is charged at a standard rate of £4.50, no matter how many items you have chosen or the weight of the items. However, if you require your products sooner we can send them by Special Delivery, just choose this option at checkout in the drop down box. This will be at an additional of £6.00 and will be added to your total if it is selected. For this oprion, your order needs to be placed before 3pm to be dispatched for delivery next working day. Any orders placed after 3pm will be dispatched the following day. Orders placed for Special Delivery on Friday after 1pm will de dispatched on the following Monday for delivery the next working day.

Note;
1. this service has to be requested before 3pm or it will be despatched the following day Special Delivery
2. the Post Office do not guarantee Special Deliveries on a Saturday to every part of the country.

In either case a signature will be required upon receipt.

EU and Worldwide Sales Delivery charges

Orders to be delivered any where in the EU will be charged at a flat rate of £6.00, regardless of how many items you order and will require a signature on receipt of the goods. Orders are usually received within 7 working days.

Because we are confident that you will absolutely adore anything you order with us we are willing to pay for any items that you would like to return. But remember that this needs to be returned to us within 7 days of receipt of the item. Please remember that international orders are not eligible for free returns and any refunds for international sales will only be for the value of the item and will not include the postage charges incurred to the House of Jewels.

When returning goods we would ask that you follow the procedures below so that we can refund your payment as quickly as possible.

Returns form
When your jewellery arrived,  you should have received a returns form, and a lett outlining how to send your item(s) back. Please follow the instructions and if you have any queries please call us on +441923 820 557 or email returns@shefaly.co.uk .

Arrived Damaged or Faulty - In the unlikely event that your goods arrived damaged or are faulty your first action is to inform us by email to returns@shefaly.co.uk within 7 days. Then return the goods using the freepost address provided with your item(s). We will replace the goods at no charge or refund any money paid for the goods and postage.

Non-Faulty Goods - Non-faulty goods must be returned within 7 days after receiving the product. In the first instance please contact us by email to returns@shefaly.co.uk preferably within 48 hours. Complete the returns form dispatched with your order. Provided the goods are received in brand new, never been used condition and with the same packaging that they left our warehouse in, we will fully refund the price of the goods excluding postage. You will receive your refund within 28 days although usually much sooner. You are not required to pay for postage back to us, we will provide your with our Royal Mail freepost code. 

How long will it take to refund me?
Before contacting us please take note of the timescales required to process a refund, all should be finalized and paid back into your account within 28 days.

(N.B. If your card had been declined or has expired we will send a cheque to your billing address).

If you would like more information or not sure what to do regarding returns, refunds and cancellations, please don't hesitate to contact us.

Please send all returns to the following address (after you have also obtained our freepost code by email):

Shefaly |  House of Jewels
Customer Services
76 South Approach
Moor Park
Northwood
Middlesex
HA6 2ET
UK

Please Note: You should not write jewellery, diamonds or similar words that indicates valuable contents, on the package you are returning, as this invites possible theft of the package.

Items returned outside the above guidelines will only be subject to credit. A refund will not be possible if the item/items arrrive damaged as a result of the original packaging not being used, in these cases the item/s will be returned to you. Under no circumstance are we able to accept the return of earrings in compliance with current Health & Hygiene regulations. This does not affect your statutory rights.

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Upon receipt of items returned as faulty, Shefaly: House of Jewels will arrange for an exchange. The decision made by Shefaly: House of Jewels is final.

Extended Period at Xmas
Any purchase intended as a gift at Xmas can be exchanged/credited up to the 11th January 2011 providing the above criteria has been satisfied. Refunds will not be offered outside the standard terms.